What happens when you call Best Doctors?

So you've seen a doctor…but have concerns and questions about your medical condition and treatment. The Best Doctors expert medical consultation service is a confidential health benefit offered by your employer.

A simple phone call gets you started.

 Listen

When you call Best Doctors, your dedicated Member Advocate, a nurse, will listen and ask questions about your full medical history.

 Investigate

With your permission, Best Doctors gathers your medical records and test results. The Best Doctors physician team looks at your medical condition from every angle, and assigns the best expert physician to review your case.

  Answer

Best Doctors provides a complete written report, with the expert physician’s opinion about your diagnosis, recommendations on your condition, and treatment options. With your permission, we share the report with your doctor, so you can discuss the expert’s recommendations together.

Your Member Advocate is with you every step of the way, answering your questions, and making sure you and your treating doctor understand all the information in the report.

At the end of the process, all your medical records, a summary of your medical history and the Expert’s report are sent to you for easy access on your computer.