Website Privacy and Security

Best Doctors understands that privacy of information is of great importance to our members and the people that visit our public Sites. As Best Doctors is a leading provider of health services throughout the world, we would not be able to operate in this global marketplace without proper policies and procedures to meet stringent international regulations.

This Website Privacy and Security Policy describes what information Best Doctors collects about you on its websites and how that information is used.  

Because we want our Sites to better serve visitors' needs, we collect some basic information about visitors' computers, including:

  • IP address (the computer's unique signature)
  • Operating system (e.g. Windows Vista)
  • Browser software (e.g. Microsoft Internet Explorer, Firefox)
  • Internet Service Provider (e.g. AOL)
  • Geographic location (e.g. Boston, Mass.)

We use this information to continuously enhance our Sites and to better serve our visitors’ needs.  For example, we use this information to know what browsers people most commonly use, what pages are most often visited, and what functionality is most used.

Best Doctors will never use your information for any purpose other than to provide you the service you have requested of Best Doctors or as permitted by law. Your information will never be sold to any third party, for any purpose.

Privacy and Security on Password Protected Portions of Best Doctors Sites

Some of Best Doctors Sites are password protected and require users to register and log-in (“Registered Users”).  These Sites contain protected health information (PHI) or individually identifiable information about Registered Users and allow Registered Users to perform certain transactions (e.g. initiate a case). Because of this Best Doctors must be able to link a Registered User's activity back to their identity, for example to verify identity in our systems and eligibility for Services.  Therefore, in the password protected portion of our website, Best Doctors does collect identifiable information about Registered Users. This includes information about the Registered User's computer as listed above, and information related to the Registered User, such as pages visited and Services initiated.  PHI collected by Best Doctors about our members is available only to authorized users and is protected from unauthorized access by multiple layers of security controls and monitoring. In addition, PHI that is collected and maintained by Best Doctors is used and disclosed only as described in the Member Release Form that you sign when you initiate Services with Best Doctors. 


The confidentiality, integrity and availability of your PHI is important to Best Doctors. To protect against unauthorized access to PHI that is accessible on the password-protected portions of our site, Best Doctors has adopted stringent security standards. Information transmitted between your browser and the password-protected Sites is protected by 128-bit encryption. The verification and login processes established for access to the Portal are in place in order to protect the privacy and security of your PHI.


We use “cookies” to help you better navigate the Portal.  A “cookie” is a small piece of information sent by Best Doctors’ web server to store on your Web browser.  We use this information to tell if you have been given important messages about the functioning of this site. Most Internet browsers automatically accept cookies, but you can set your browser to refuse them or to alert you when they are being sent.

Email Address

You may need to provide us with your email address in order to be a Registered User.  We will use your email to send you important updates about the Sites as well as notifications when information and documents are added that you need to be aware of, e.g. Member Release Form or Expert Report.  We will also use your email address to send you general information about the services available through Best Doctors.  In some instances, but not all, you will be able to opt out of receiving emails.  Best Doctors does not disclose or sell your email address.

Protection of Passwords

As a Registered User, it is your responsibility to (i) control the dissemination and use of activation codes and passwords; (ii) authorize, monitor, and control access to and use of your user ID and password; and (iii) promptly inform Best Doctors of any need to deactivate a password. You agree to accurately maintain and update any information about yourself that you have provided to the Company. You also agree to promptly notify the Company of any unauthorized use of your username, password or any other breach of security that you become aware of involving or relating to this Site by emailing the Best Doctors at In addition, you agree to exit from your secure account at the end of each session. Best Doctors explicitly disclaims liability for any and all losses and damages arising from your failure to comply with this section.

How to contact us?

Questions or comments regarding this Policy should be submitted to the Best Doctors Privacy Officer by mail or electronic means as follows:

Privacy Officer
Best Doctors, Inc.
60 State Street, Suite 600
Boston, MA 02109

How will I know about changes in the Privacy Policy?

Best Doctors reserves the right to update this Privacy Policy from time to time. Please visit this page periodically so that you will be aware of any changes.


Effective Date

This Privacy Notice is effective on 11/1/15.