In 2004 Nathalie’s mother Pauline was experiencing chronic, generalized chest discomfort. Her local physician was unable to identify the cause of the pain, but attributed it to Pauline’s arthritis. The pain became so intense that Pauline ended up at the local Emergency Room where X-rays and CAT scans revealed the presence of a mass on her left lung. A subsequent biopsy indicated the mass was malignant. Surgery was arranged 48 hours after the diagnosis. Pauline was to have radical surgery, the removal of her entire left lung.

Nathalie contacted Best Doctors and had all Pauline’s medical files transferred to them. Prior to Pauline’s surgery, the Best Doctors report arrived, divulging surprising results. The report confirmed Pauline’s diagnosis but stated there had been a misinterpretation of the CAT scan leading to a misjudgment of the stage of the cancer, prompting Best Doctors to suggest a vastly different treatment.

The Best Doctors report provided Pauline and Nathalie with the ability to stop a "rushed" surgery, eliminating the health risks involved in the radical removal of Pauline’s lung. With a new and correct diagnosis it gave Pauline the valuable time she needed to make a more appropriate medical decision. Best Doctors provided Pauline and Nathalie with more insight and specific medical information, which helped them cope with Pauline’s illness at her own hospital, and helped expedite chemo and radiation therapy. With a less traumatic approach being recommended and the confidence that the right steps were now being taken, Pauline and Nathalie could now focus on the most important thing, getting better.