Privacy policy

Protecting the personal information we collect from members is very important to us. This policy describes our privacy practice, including how we collect information from employees and members, how we use that information and with whom we share it, the types of information we collect, how members can access and modify the information we have collected, and how we protect their information.

How, what and who

When you provide us with personal identifying information for a specific purpose, we will not use that information for other purposes, unless we specifically tell you so and give you the opportunity to opt out of such use. In order to deliver our services, you may provide us with some health-related information. Medical confidentiality is the cornerstone of Best Doctors and bestdoctors.au@bestdoctors.com. Best Doctors does not share any medical information without your express consent in writing via a Release of Information form.

As part of the normal maintenance and operation of our web site, we may also passively collect some information from you. This type of information, like your domain type and your IP address, helps us tailor your experience on our web site. While you visit our site, we collect click information (data reporting the categories or sections of our site that you have visited). We retain this information so that the next time you visit us, we can provide you with personalised information specific to your interests.

We will not disclose any personal identifying information to any third party unless we need it in order to deliver our services. A limited number of Best Doctors employees, such as customer service representatives, nurses, and IT personnel, may have limited access to personal identifying information maintained on our systems, but all are required, by written agreement and subject to substantial penalties, to keep such information strictly confidential and to use it only as necessary to perform their duties relating to the service that you have requested.

Our web site is not for children, and we do not intend to collect information from minors. If we learn that we have inadvertently collected personal identifying information from a child under the age of 16 we will promptly delete that data from our systems and databases.

Access, modification, and opt out procedures

We strive to make our personal information collection forms as user-friendly as possible. We recognise that by providing us with information, you are signifying your trust in us. We therefore strive to provide members with easy access to their information, so that they can make any updates or corrections necessary. Should corrections or updates be necessary, we will attempt to implement such changes in a timely manner, normally within 48 hours. We know that some members may not wish to receive e-mails or telephone calls from us. If you decide that you do not want us to contact you, please write to us.

Safety and security

We have security measures and written policies and procedures in place in our physical facilities and in our computer systems, databases and networks strictly to protect information contained within our systems from loss or misuse.